Shipping Policy

Last updated: 28.10.2025

We ship worldwide.
All orders are processed and dispatched from Germany. Orders are prepared on business days only. Delivery times may vary depending on destination, customs processing, and local carriers in the destination country.

1) Shipping Regions and Delivery Times

Germany

• Shipping cost: 4.90€
• Estimated delivery time: 2-5 business days
• Carrier: DHL

European Union (EU)

• Shipping cost: 9.90€
• Estimated delivery time: 5-10 business days
• Carrier: DHL International

We are responsible for transport in accordance with applicable EU consumer protection law.

Countries outside of the European Union

• Shipping cost: 14.90€
• Estimated delivery time: 9-20 business days
• Carrier: DHL International

For all deliveries outside the European Union - including but not limited to Switzerland, the United Kingdom, the United States, Canada, Brazil, Argentina and other international destinations - the risk of loss or damage passes to the customer once the parcel has been handed over to DHL or any other shipping carrier. After handover to the carrier, we are not liable for any loss, theft, damage or customs seizure outside the EU.

Please note: As of August 2025, all shipments to the United States are subject to import duties and taxes, regardless of order value. These fees are not included in our product prices or shipping rates and must be paid by the recipient.

Delivery times for non-EU destinations depend on the destination country, customs clearance, and local delivery conditions. Delays caused by customs or local authorities are outside of our control.

2) Customs, Duties and Taxes

For deliveries outside the European Union, additional customs duties, import taxes, handling fees and other local charges may apply. These charges are imposed by the destination country and are not included in our product prices or shipping costs. The recipient is fully responsible for paying these charges to the local customs authority or delivery partner.

If the recipient refuses to pay import duties or taxes, or does not complete customs clearance or pickup, the shipment may be held, returned, or destroyed by customs. In such cases:

• We are not obligated to issue any refund for the order or the original shipping cost.
• If the parcel is returned to us, we reserve the right to deduct any return shipping costs, customs handling costs, and processing costs from any possible goodwill refund.
• If the parcel is destroyed or confiscated by customs, no refund will be issued.

This applies in particular to destinations with strict import regimes and high customs control. By placing an order, you agree to take responsibility for any import procedures in your country.

3) High-Risk Destinations

Shipments to destinations with elevated transport or security risk — including but not limited to Afghanistan, Burkina Faso, the Democratic Republic of the Congo, Haiti, Iraq, Israel, Lebanon, Libya, Mali, Somalia (Mogadishu / Hargeisa), Sudan, Syria, Ukraine, Venezuela, and Yemen — are shipped entirely at the customer’s own risk once handed over to DHL.

For these destinations, we are not liable for loss, theft, confiscation by authorities, non-delivery, or inability to complete last-mile delivery, once the parcel has been transferred to the carrier. If you are unsure whether your destination is considered high-risk, please contact us before placing an order.

Customers may request additional insurance coverage before dispatch by contacting us at support@delopostia.com.

4) Shipment Tracking

When your order has been dispatched, you will receive a shipping confirmation email including a tracking number and a link to follow your shipment.

5) Undeliverable or Uncollected Packages

If delivery cannot be completed due to an incorrect or incomplete address, refusal of receipt, failure to pick up from the local carrier or customs office, or failure to pay import duties or taxes, the shipment may be returned to us.

In such cases, we may charge a return handling fee of {{ReturnFee}} to cover the costs incurred (including carrier return charges and processing). Please make sure that all shipping details are entered correctly at checkout and that you monitor your tracking information.

6) Damaged or Lost Shipments

We strive to ensure that every order arrives safely and in perfect condition. Depending on the destination region, liability and insurance coverage vary as follows:

European Union (EU)

Orders shipped within the European Union are covered by DHL’s standard insurance. In the unlikely event that your package arrives damaged or does not arrive at all, please contact us within 7 days after the expected delivery date at support@delopostia.com.

We will open an investigation with DHL. Replacements or refunds will only be issued once the carrier confirms the claim. The covered value is the declared sales value (the amount paid for the goods), not resale value or consequential losses.

Non-EU Countries (International)

For shipments outside the European Union, including but not limited to the United Kingdom, the United States, Canada, and other international destinations, the risk of loss or damage transfers to the customer once the parcel has been handed over to DHL or another shipping carrier. Standard carrier insurance may not apply in every country or may be limited by local regulations.

We are not responsible for any loss, theft, damage, or customs seizure after the parcel has left the EU. Customers can request additional insurance coverage prior to shipment by contacting us at support@delopostia.com.

High-Risk Destinations

Deliveries to high-risk destinations — including but not limited to Afghanistan, Burkina Faso, the Democratic Republic of the Congo, Haiti, Iraq, Israel, Lebanon, Libya, Mali, Somalia, Sudan, Syria, Ukraine, Venezuela, and Yemen — are shipped entirely at the customer’s own risk once handed over to the carrier.

In these regions, no carrier insurance coverage applies by default. We are not liable for non-delivery, theft, loss, or confiscation by authorities. Customers may arrange optional extended insurance prior to dispatch by contacting us.

7) Returns

If you wish to return an item, please refer to our Return & Withdrawal Policy for eligibility, deadlines, and region-specific rules (EU vs. Non-EU).

8) Contact

For any questions regarding shipping, customs, duties, import restrictions, lost parcels or insurance, please contact:
Email: support@delopostia.com
Address: MMM Culture UG, Grünauer Straße 201–209, 12557 Berlin, Germany