Return & Withdrawal Policy

Last updated: 28.10.2025

1) Overview

Thank you for shopping with Delopostia (MMM Culture UG). We want you to love your purchase! Please read this policy carefully to understand your rights and responsibilities regarding returns, exchanges, and withdrawals.

2) Returns and Withdrawals within the European Union (EU)

If you are located in an EU member country, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day you (or a third party named by you, other than the carrier) receive the goods.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, please notify us (MMM Culture UG, Grünauer Straße 201–209, 12557 Berlin, Germany, Email: support@delopostia.com) of your decision to withdraw from the contract by means of a clear statement (e.g., email or written letter).

For the fastest processing, we recommend sending your withdrawal request by email. Alternatively, you can use our Withdrawal Form for EU Customers available here: Download Withdrawal Form (PDF).

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (if applicable), without undue delay and in any event not later than 14 days from the day on which we receive the returned goods.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever occurs first.

Return Shipping

• The cost of returning the goods is borne by the customer.
• Returned items must be unused, unwashed, and in their original packaging.
• In the case of incorrect or damaged products, we will provide a prepaid return label or issue a replacement/refund after verification.

Exceptions to Withdrawal

The right of withdrawal does not apply to:

• Custom-made or personalized products,
• Hygiene-sensitive items that have been unsealed (e.g., underwear, bodysuits),
• Gift cards and promotional vouchers.

3) International Orders (Non-EU Countries)

For customers outside the European Union, all international sales are final. We do not offer refunds or exchanges unless you received the wrong item or a defective product.

Defective or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@delopostia.com. We will arrange an appropriate replacement or refund after verification.

Customs Duties and Import Taxes

We are not responsible for any customs duties, import taxes, or local charges that may apply in your country. These fees are the customer’s responsibility and must be paid directly to the relevant authorities.

Refused, Unclaimed, or Restricted Shipments

• If an order is refused, unclaimed, or returned due to unpaid customs fees, import restrictions, or the recipient’s refusal to accept the shipment, the package may be destroyed or returned at the customer’s expense.
• If the goods are destroyed, retained by customs, or otherwise unrecoverable, no refund will be issued.
• If the parcel is successfully returned to us, we reserve the right to deduct any associated processing, customs, and return shipping fees from any potential goodwill refund.

Return Conditions for Non-EU Orders

• No returns or exchanges for reasons of size, color preference, or change of mind.
• Only defective or incorrect items are eligible for replacement or refund upon inspection.
• Returned goods must include the original commercial invoice and all packaging materials.

High-Risk Destinations

For deliveries to high-risk destinations (e.g., Afghanistan, Burkina Faso, Democratic Republic of the Congo, Haiti, Iraq, Israel, Lebanon, Libya, Mali, Somalia, Sudan, Syria, Ukraine, Venezuela, Yemen), the shipment is made entirely at the customer's own risk after handover to the carrier. No refund or replacement is possible in case of loss, theft, or customs seizure.

Customers may request optional extended insurance coverage prior to shipment by contacting us at support@delopostia.com.

4) Processing Time

Refunds or replacements (where applicable) are processed within 14 business days after receiving and inspecting your returned item.

5) Contact Information

For any questions about returns, withdrawals, or defective products, please contact us:

Email: support@delopostia.com
Web: www.delopostia.com

MMM Culture UG
Grünauer Straße 201–209
12557 Berlin, Germany